Amazon EDI, Shortage Claims and Chargebacks
Automate 100% of your Vendor Central Purchase Order process with SalesDuo's EDI System. The SalesDuo Team also handles the Shortage Claims and Chargebacks.
Automate 100% of your Vendor Central Purchase Order process with SalesDuo's EDI System. The SalesDuo Team also handles the Shortage Claims and Chargebacks.
On the Day you get Purchase Orders (PO), the SKUs and their corresponding units are accepted automatically based on your inventory positions, the routing requests are created, and your team gets the PO details along with the SSCC Carton Labels within 30 minutes of the POs flowing in.
At this stage, and at every stage from here, the SalesDuo system ensures that all injection points for Chargebacks are eliminated.
A day prior to the shipment pick-up, your team gets the Shipping Labels for all Small Parcels, BOLs for LTL / TL and PRO Labels for Amazon carriers.
On the day of the Shipment Pick-up, the SalesDuo System keeps polling the carrier websites for notifications of the shipment pick up and automatically creates the ASN and Invoice.
At any stage of the Purchase Order process that spans over the entire week, there is ZERO manual effort needed.
The logs section shows all corresponding transactions and documents for a Purchase Order making the process of disputing Shortage Claims and Chargebacks easy.
The SalesDuo Team handles the Shortage Claims and Chargebacks with the intent to get them disputed and resolved, and to reduce their occurences.
The Shortage Claims and Chargebacks are first divided into two sections — Disputable and Non-Disputable.
Non-Disputable are the ones where your Operations and Warehouse teams need education on the Amazon processes to get things done right. The goal over 3-4 months is to reduce the non-disputable ones. Like it or not, the non-disputable ones are almost 60%.
The Disputable ones are disputed and followed up until they are resolved by Amazon.
89% of the disputable ones have been positively approved.
Yes, there is a section in the Business Intelligence Dashboard for Shortage Claims and Chargebacks that shows you the status of the disputes of the past Shortage Claims and Chargebacks
Chargebacks with PO's like PO on-time accuracy, Rejected PO rate, Overage PO units, ASN Accuracy, No carton/package content label, Unconfirmed PO units are all caused due to errors by the Operations team and due to the lack of understanding of how these Chargebacks get triggered.
With regular education of your Operations team, this section of Chargebacks can be reduced by 70% in 3-4 months.
In a span of 3-4 months, the Non-Disputable ones have been reduced by 70%.
No, they need not be subscribed together. If you already have an EDI system that you do not want to risk, you can subcribe to the Shortage Claims and Chargebacks service
Chargebacks are injected at every stage of the Purchase Order process, and the SalesDuo EDI system checks for all parameters and historic transactions to eliminate instances of any Chargebacks injection.
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The Chargebacks injected at this stage are — Unconfimed PO units, Overage PO units, PO on time accuracy and Rejected PO rate.
The SalesDuo EDI system has validation for all values and rejection rates and triggers a flag if there are concerns at this stage.
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The Chargebacks injected at this stage are — Bagging, Bubble Wrap, Barcode Labelling, Set Creation, Boxing, and Taping.
The SalesDuo EDI system sends detailed instructions to the Warehouses based on your catalog configuration on how the prep process has to be handled to avoid any Chargebacks at this stage.
The Chargebacks injected at this stage are for ASN Accuracy.
The SalesDuo EDI system has a complete traceability matrix of all stages and that eliminates any errors while the ASN gets done.
The Chargebacks injected at this stage are — Non-compliant barcode, No PO label on carton, No carton content label, Overweight cartons, Oversize cartons, and Carton Content Accuracy
The SalesDuo EDI system sends detailed instruction to the Warehouses based on your catalog configuration on how the prep process has to be handled to avoid any Chargebacks at this stage