Amazon EDI, Shortage Claims and Chargebacks

Amazon divides the Shortage Claims and Chargebacks into two sections — Disputable and Non-Disputable.

Non-disputable are the ones where your Operations and Warehouse teams need education on the Amazon processes to get things done right. The goal over 3-4 months is to reduce the non-disputable ones. Like it or not, the non-disputable ones are almost 60%.

The Disputable ones are disputed and followed up until they are resolved by Amazon.

Recovering Amazon vendor chargeback fees starts with a thorough audit. Review your account and orders to verify that all charges are accurate. Look for discrepancies between promises and deliveries. You might also be able to claim refunds for up to five years of previously undisputed charges.

Chargebacks with POs like PO on-time accuracy, Rejected PO rate, Overage PO units, ASN Accuracy, No carton/package content label, and Unconfirmed PO units are all caused by errors by the Operations team and due to the lack of understanding of how these chargebacks get triggered. 

With regular education from your Operations team, this section of chargebacks can be reduced by 70% in 3-4 months.

89% of the disputable ones have been positively approved.

In a span of 3-4 months, the Non-Disputable Chargebacks have been reduced by 70%.

Yes, there is a section in the Business Intelligence Dashboard for Shortage Claims and Chargebacks that shows you the status of the disputes of the past shortage claims and chargebacks. 

No, they need not be subscribed together. If you already have an EDI system that you do not want to risk, you can subscribe to the Shortage Claims and Chargebacks service.

A chargeback in Amazon Seller Central refers to a penalty imposed for non-compliance with Amazon’s operational standards. To prevent chargebacks, it's essential to ensure accurate inventory management, proper labeling, and timely order fulfillment. Our EDI integration helps automate these processes, reducing the risk of chargebacks.

SalesDuo’s EDI integration streamlines the inventory management process by automating inventory updates, order processing, and communication with Amazon’s Seller Central. This reduces errors and ensures that your stock levels are always accurate, helping you avoid chargebacks related to overages or shortages.

EDI integration enhances order fulfillment by automating order processing and reducing manual errors. For Amazon sellers, this means faster and more accurate shipments, improved customer satisfaction, and fewer chargebacks related to shipping and labeling errors.

SalesDuo assists Amazon sellers in managing shortage claims by providing a detailed analysis of inventory discrepancies and automating the dispute process. This ensures that sellers can quickly resolve shortage claims and maintain a healthy Amazon supply chain.

Accurate inventory management is vital for Amazon sales because it directly affects order fulfillment and customer satisfaction. Mismanaged inventory can lead to stockouts or overages, resulting in chargebacks and lost sales. SalesDuo's solutions help maintain optimal inventory levels, minimizing these risks.

Amazon imposes chargebacks for incorrect EDI data, such as wrong product information or mislabeling. To avoid these chargebacks, it's crucial to have a reliable EDI system in place. SalesDuo's EDI integration ensures all data sent to Amazon is accurate and compliant, preventing costly errors.

Yes, SalesDuo specializes in managing and disputing chargebacks on Amazon Seller Central. We conduct thorough audits to identify disputable chargebacks and handle the entire dispute process, aiming to recover as much as possible for our clients.

EDI plays a critical role in Amazon order management by automating the exchange of order-related documents between sellers and Amazon. This reduces manual work, minimizes errors, and helps maintain compliance with Amazon's operational standards, thereby avoiding chargebacks.

To reduce chargebacks related to Amazon FBA shipments, ensure that all products are labeled correctly and packaged according to Amazon’s requirements. SalesDuo’s EDI system provides precise instructions and automates the process, reducing the chances of non-compliance.

The best way to handle shortage claims on Amazon is to have a robust inventory management system that tracks all inventory movements accurately. SalesDuo’s services include monitoring inventory discrepancies and efficiently managing shortage claims to ensure sellers recover their losses.

Amazon sellers face chargebacks for ASN (Advance Shipping Notice) inaccuracies because incorrect shipping information can disrupt Amazon’s supply chain. SalesDuo’s EDI integration ensures ASN data is accurate and compliant, helping sellers avoid these chargebacks.

To improve order fulfillment accuracy, Amazon sellers should use automated systems for inventory management and order processing, such as those provided by SalesDuo. This reduces human error, ensures timely shipments, and helps avoid chargebacks for late or incorrect deliveries.

EDI integration benefits Amazon supply chain management by automating data exchange between sellers and Amazon, ensuring accurate order processing, and maintaining up-to-date inventory levels. This helps sellers meet Amazon’s compliance requirements and avoid chargebacks.

Disputing chargebacks on Amazon Seller Central involves reviewing the chargeback notice, gathering evidence, and submitting a dispute through the platform. SalesDuo manages this process for sellers, ensuring all disputes are filed correctly and promptly to maximize recovery.

SalesDuo’s services improve the Amazon selling experience by automating key processes such as inventory management, order fulfillment, and chargeback management. This reduces operational overhead, minimizes errors, and helps sellers focus on growing their business without worrying about compliance issues.

Getting started with SalesDuo is easy! Simply reach out to us today to schedule a consultation, and let our team of experts guide you through streamlining your Amazon operations. From EDI integration to chargeback management, we're here to help you enhance your Amazon selling experience and boost your e-commerce growth. Contact Us Now to take the first step towards maximizing your Amazon success!