For growing e-commerce brands, efficient and reliable Electronic Data Interchange (EDI) solutions are crucial for seamless operations.
While SPS Commerce has been a popular choice, some businesses encounter challenges such as high costs and limited customer support.
For instance, users have reported issues like "No competent SPS representative supporting integration to warehouse" and "Customer service is almost non-existent; tickets are generated, but no response is given."
Additionally, the platform's technical limitations, such as manual document generation and communication issues during system migrations, have led some businesses to seek alternatives.
Recognizing these issues, exploring other EDI providers becomes essential to finding a solution that aligns with your business needs.
In this article, we'll delve into 5 noteworthy SPS Commerce alternatives that offer robust features, better support, and potentially more cost-effective solutions for your growing e-commerce brand.
So, let’s get started!
5 Best SPS Commerce Alternatives in 2025
Comparing the Best SPS Commerce Alternatives
1. SalesDuo
- Best for: Sellers/vendors seeking automated solutions for eCommerce EDI processes, chargeback management, shortage claims, and more
- Pricing: Custom
For eCommerce brands seeking an automated, efficient, and Amazon-focused EDI solution, SalesDuo stands out as a compelling choice.
Founded by Amazon’s former Head of the Vendor Management Program, SalesDuo brings deep industry expertise and a full-service approach to Amazon account management.
Unlike many EDI providers that still require manual intervention in certain areas like carton label and shipping label creation, etc., SalesDuo delivers a 100% hands-free EDI automation system, helping brands streamline transactions, eliminate compliance risks, and minimize costly chargebacks.
With 85% of its team consisting of ex-Amazon insiders, SalesDuo understands the complexities of Amazon’s EDI system better than most providers.
Their AI-powered compliance dashboard detects potential issues before they lead to penalties, ensuring vendors maintain seamless operations while scaling their eCommerce presence.
Key Features and Offerings:
1. Fully Automated EDI for eCommerce Efficiency
SalesDuo’s end-to-end EDI automation eliminates inefficiencies in data exchange, enabling vendors to seamlessly communicate with trading partners.
The system reduces errors, enhances data accuracy, and streamlines order processing without manual oversight.
2. Direct & Seamless Amazon Integration
Unlike generic EDI providers, SalesDuo is tailored for Amazon vendors, ensuring direct integration with Amazon Vendor Central.
This eliminates compatibility issues and provides a more efficient, error-free connection between sellers and Amazon’s ecosystem.
3. Intelligent EDI Order Processing & Inventory Management
SalesDuo’s automated fulfillment system ensures:
- Real-time inventory tracking to prevent stockouts.
- Automated order processing for faster transactions.
- Optimized supply chain workflows, minimizing delays and reducing inefficiencies.
4. 100% Hands-Free PO Processing
SalesDuo’s fully automated system manages the entire purchase order lifecycle, including:
- Automated PO acceptance & routing for faster processing.
- Instant, error-free carton and shipping label generation, eliminating tedious manual efforts to adhere to Amazon's guidelines for size, clarity, barcode placement, and box labeling—ensuring seamless processing without delays.
- Automatic ASN & invoice creation, reducing errors and eliminating time-consuming tasks.
- Integration to your ERP System: Integration to your ERP system through our API ensures fetching of inventory, updation of available inventory after order acceptance and updation of invoice with a custom invoice number feature (based on the request).
5. Proactive Chargeback & Shortage Claim Management
One of the biggest pain points for Amazon vendors is costly chargebacks and shortage claims. SalesDuo’s AI-powered compliance system detects issues before they escalate, helping businesses:
- Avoid unnecessary penalties with proactive monitoring.
- Resolve disputes faster, reducing financial losses.
- Maintain Amazon compliance without constant oversight.
Ideal for:
SalesDuo’s EDI services are best suited for Amazon vendors, growing eCommerce brands, and businesses seeking end-to-end automation for order processing and compliance management.
- Amazon 1P Vendors & 3P Sellers – Businesses selling directly to Amazon or through Seller Central benefit from SalesDuo’s seamless EDI integration, automated PO processing, and compliance checks to prevent chargebacks.
- High-Volume eCommerce Brands – Companies handling large order volumes, multiple SKUs, and complex supply chains can leverage SalesDuo’s fully automated, AI-powered EDI solutions for greater efficiency and accuracy.
- Businesses Expanding on Amazon – Brands looking to scale on Amazon without operational bottlenecks gain from SalesDuo’s hands-free order management, real-time data synchronization, and seamless integration with ERP systems.
- Companies Seeking Full-Service Amazon Support – Unlike traditional EDI providers, SalesDuo offers end-to-end Amazon account management, from logistics to advertising, making it a one-stop solution for brands focused on growth.
What Clients Say About SalesDuo
SalesDuo’s Amazon-first approach has helped brands reduce errors, save time, and improve profitability.
With hands-free automation, real-time compliance monitoring, and seamless Amazon integration, it has become a trusted choice for vendors looking for a smarter SPS Commerce alternative.
For brands like Naturally Fresh that rely on Amazon as a key sales channel, SalesDuo isn’t just another EDI provider—it’s a growth partner. See it yourself -
Naturally Fresh:
After separating from a larger brand, Naturally Fresh struggled with declining sales, lost ASINs, and compliance issues.
Without seamless EDI integration, chargebacks and supply chain disruptions further stalled recovery.
Partnering with SalesDuo, they leveraged EDI automation, chargeback management, and Vendor Central expertise to streamline order processing and resolve compliance roadblocks.
Once stabilized, Dropship integration, listing optimization, and strategic Amazon Advertising fueled rapid growth—50% recovery in six months, 300% year-over-year growth, and an additional 218% surge.
SalesDuo’s EDI-driven approach turned operational challenges into a scalable, long-term success story.
Read the full Naturally Fresh case study here.
2. TrueCommerce
TrueCommerce offers a robust cloud-based EDI solution that seamlessly connects with top ERP systems.
By automating data transformation and minimizing manual tasks, it streamlines supply chain operations while delivering real-time visibility for improved efficiency.
Key Features:
- Seamless Integration: TrueCommerce provides robust integration capabilities with various business systems, including ERP, accounting, and e-commerce platforms. This ensures smooth data flow across different channels, enhancing operational efficiency.
- Extensive Trading Partner Network: With a vast network of trading partners, TrueCommerce facilitates easy connections with suppliers, retailers, and distributors, simplifying the onboarding process and expanding business reach.
- Scalability: Designed to accommodate businesses of varying sizes, TrueCommerce offers scalable solutions that grow alongside your business needs.
Pros and Cons:
Pros:
- User-Friendly Interface: Users often praise TrueCommerce for its intuitive and easy-to-navigate interface, reducing the learning curve and enhancing user adoption.
- Comprehensive Support: The platform offers extensive customer support, including training resources and responsive assistance, ensuring users can effectively utilize the system.
Cons:
- Customization Limitations: Some users have noted constraints in customizing certain features to align perfectly with unique business processes, which may require workarounds or additional support.
- Cost Considerations: For smaller businesses, the pricing structure might be a concern, especially when scaling up operations and requiring more advanced features.
Ideal for:
TrueCommerce is particularly well-suited for small to mid-sized e-commerce businesses seeking a comprehensive EDI solution with seamless integration capabilities and access to a broad network of trading partners.
3. Cleo Integration Cloud
Cleo, a leading name in Ecosystem Integration, powers businesses with its Cleo Integration Cloud (CIC)—a cloud-based platform designed for advanced EDI integration.
CIC automates B2B communications, enhances operational efficiency, and supports API integrations, managed file transfers, and marketplace transactions.
With regular updates, Cleo ensures seamless, scalable, and efficient data exchange across industries.
Key Features:
- Robust Integration Capabilities: Cleo Integration Cloud excels in integrating diverse applications, systems, and trading partners, ensuring seamless data exchange across various platforms.
- Advanced Data Transformation: The platform offers sophisticated data transformation tools, enabling businesses to convert data formats effortlessly to meet specific partner requirements.
- Real-Time Visibility: Cleo provides real-time insights into data flows and transactions, allowing businesses to monitor operations proactively and address issues promptly.
Pros and Cons:
Pros:
- Flexibility: Cleo's platform is highly adaptable, accommodating a wide range of integration scenarios and supporting various communication protocols.
- Enhanced Security: The platform emphasizes data security, offering robust encryption and compliance features to protect sensitive information.
Cons:
- Complex Initial Setup: Some users report that the initial configuration can be complex and time-consuming, requiring dedicated resources and expertise.
- Learning Curve: Due to its extensive feature set, new users may experience a steep learning curve before fully leveraging the platform's capabilities.
Ideal for:
Cleo Integration Cloud is ideal for businesses with complex integration needs, particularly those requiring robust data transformation and real-time visibility into their operations.
4. Boomi
Boomi offers a powerful cloud-based integration platform designed to streamline B2B data exchange and automate business processes.
Its EDI solutions enable seamless connectivity between trading partners, ERP systems, and cloud applications, ensuring real-time data synchronization.
With support for API management, workflow automation, and AI-driven insights, Boomi enhances operational efficiency, scalability, and flexibility for businesses of all sizes.
Key Features:
- Comprehensive Integration Platform: Boomi offers a unified platform that connects applications, data, and devices across on-premises and cloud environments, facilitating seamless data exchange.
- Real-Time Data Exchange: The platform supports real-time data integration, enabling businesses to make timely decisions based on up-to-date information.
- Low-Code Development: Boomi's low-code interface allows users to build integrations quickly without extensive coding knowledge, accelerating deployment times.
Pros and Cons:
Pros:
- Rapid Deployment: Users appreciate Boomi's ability to deploy integrations swiftly, reducing time-to-value and enhancing agility.
- Scalability: The platform scales effectively, accommodating growing data volumes and increasing integration complexities as businesses expand.
Cons:
- Pricing Structure: Some businesses find Boomi's pricing model to be on the higher side, especially when additional connectors or features are required.
- Resource Intensive: While user-friendly, complex integrations may still necessitate skilled resources to manage and optimize effectively.
Ideal for:
Boomi is well-suited for companies seeking a flexible, scalable integration platform capable of rapid deployment and real-time data exchange across diverse systems.
5. MuleSoft Anypoint Platform
MuleSoft Anypoint Platform provides a comprehensive integration solution that connects applications, data, and devices through API-led connectivity.
Its cloud-based platform enables seamless EDI integration, real-time data exchange, and automated workflows across various business systems.
With robust security, scalability, and support for hybrid cloud environments, MuleSoft empowers enterprises to streamline operations and enhance digital transformation efforts.
Key Features:
- API-Led Connectivity: MuleSoft emphasizes an API-first approach, enabling businesses to design, manage, and monitor APIs effectively, fostering seamless connectivity between applications and data sources.
- Unified Integration Platform: Anypoint Platform combines data and application integration, API management, and automation capabilities within a single interface, streamlining operations.
- Extensive Connector Library: MuleSoft offers a vast array of pre-built connectors, facilitating integration with numerous applications and services, reducing development time.
Pros and Cons:
Pros:
- Robust Performance: Users commend MuleSoft for its reliability and ability to handle complex integration tasks efficiently.
- Strong Community Support: The platform benefits from an active user community and extensive documentation, aiding in problem-solving and knowledge sharing.
Cons:
- High Cost: MuleSoft's comprehensive feature set comes with a premium price tag, which may be prohibitive for smaller enterprises.
- Complexity: Implementing and managing the platform can be complex, often requiring specialized expertise and dedicated resources.
Ideal for:
MuleSoft Anypoint Platform is ideal for large enterprises with complex integration needs, particularly those adopting an API-led strategy to connect disparate systems and drive digital transformation.
How to Make the Right Choice?
Tips on Evaluating the Specific Needs of Your eCommerce Brand
- Determine if you need full EDI automation, manual oversight, or hybrid solutions.
- Assess integration compatibility with your existing ERP, eCommerce, or marketplace platforms.
- If you primarily sell on Amazon, a specialized provider like SalesDuo ensures seamless operations.
- Businesses managing multiple retail partners may benefit from SalesDuo for broader connectivity.
Importance of Trial Periods and Demos in Making an Informed Decision
- Opt for free trials or demos to test automation levels and user-friendliness.
- Evaluate the dashboard interface, data accuracy, and real-time updates.
- Compare customer support and implementation timelines before committing.
Considering Future Growth and Scalability in the Choice of Platform
- Choose a scalable solution that grows with your business needs.
- SalesDuo offers high flexibility for expanding operations.
- SalesDuo’s EDI automation helps Amazon sellers scale while ensuring compliance and efficiency.
Conclusion: Why SalesDuo is the Best SPS Commerce Alternative
Selecting the right SPS Commerce alternative is key to streamlining operations, ensuring compliance, and driving eCommerce growth.
While providers like Cleo and TrueCommerce offer robust solutions, SalesDuo stands out with its Amazon-focused, 100% automated EDI services designed to maximize efficiency and profitability.
We offer:
- Hands-free PO processing, automating everything from POs to invoices.
- Exclusive shortage claims & chargeback handling, unmatched by competitors.
- 100% automation, eliminating manual intervention even for creating shipping/carton labels, and more.
- Seamless business process automation for improved efficiency.
- Faster onboarding with pre-built integrations.
- Real-time data exchange via advanced APIs.
What makes us different? 85% of our team are ex-Amazon experts, ensuring insider knowledge, compliance, chargeback prevention, and seamless integration.
Our BI-powered dashboard delivers real-time insights, automated reporting, and data-driven decision-making.
For eCommerce brands seeking scalability, efficiency, and Amazon expertise, SalesDuo is the ultimate partner. Book a 1:1 growth call today!
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About the Author
Meet Paulami Karmakar, an Amazon Content Expert, who specializes in strategizing and crafting powerful SEO content that enhances product visibility, enriching customer experience, and boosting sales on Amazon and Walmart across continents. With a passion for innovation and a commitment to excellence, Paulami consistently creates customized strategies that achieve measurable success. Outside of her work, she finds joy in painting, handcrafts, yoga, and music.
