Every year, Amazon sellers lose hundreds of dollars due to inventory discrepancies, mismanaged returns, and fulfillment errors. Whether it’s missing stock, incorrect reimbursements, or lost shipments, these issues can quietly eat into your profits. Unfortunately, manually tracking and filing claims through Amazon’s complex reimbursement system is time-consuming and often frustrating. This is where Amazon shortage claim agencies step in, helping sellers recover lost revenue efficiently and accurately.
But with so many options available, how do you choose the right one? In this guide, we’ve researched and analyzed the seven best Amazon shortage claim agencies that specialize in recovering your money—so you can focus on growing your business. We’ll compare their success rates, pricing models, and unique features to help you find the perfect fit. If you’ve been leaving money on the table, it’s time to take action and reclaim what’s rightfully yours. Let’s dive in!
What Are Shortage Claims?
Shortage claims on Amazon Vendor Central mean that Amazon believes you didn’t send as many units as promised in the Purchase Order (PO). Simply put, Amazon is saying, "We ordered more than what we received."
This is also called PQV (Purchase Quantity Variance) Shortage Claims because it deals with missing units. There’s another type called PPV (Purchase Price Variance), which relates to pricing mismatches, but that happens less often—so we’ll focus only on agencies that offer PQV shortages.
Top 5 Amazon Agencies for Shortage Claims for 2025
1. SalesDuo
- Best for: Sellers/vendors seeking automated solutions for EDI processes, shortage claims, and chargeback management
- Rating: 4.5/5 from 15+ reviews on Trustpilot
- Pricing: Custom
Founded by Amazon’s former head of the Vendor Management Program, SalesDuo is a full-service Amazon agency that provides 360-degree Amazon account operations management services to brands of all scales. From EDI integration to chargeback management, SalesDuo helps you enhance your Amazon selling experience and boost your e-commerce growth.
Navigating the complexities of Amazon's supply chain can be a daunting task for e-commerce leaders, especially when faced with shortage claims that can significantly impact profitability. SalesDuo offers a specialized solution designed to address these challenges head-on, ensuring that your operations remain seamless and your revenue streams are protected.
We don't mean to toot our own horn, but here's why we believe SalesDuo deserves the top spot.
1. Expertise Rooted in Amazon Experience
With a team comprising 85% ex-Amazon employees, SalesDuo brings unparalleled insights into Amazon's intricate systems and protocols. This deep-rooted knowledge and expertise allows them to anticipate potential issues and implement proactive strategies, minimizing the occurrence of shortage claims and enhancing overall operational efficiency.
2. AI-Driven Inventory Analysis
At the core of their service is proprietary AI software that meticulously analyzes inventory data to identify discrepancies. By cross-referencing purchase orders, shipment records, and Amazon's received inventory, their AI system swiftly detects variances, enabling prompt and accurate dispute filings. This automation not only accelerates the resolution process but also significantly reduces the administrative burden on your team.
3. Comprehensive EDI Automation
SalesDuo's Electronic Data Interchange (Amazon EDI) integration ensures that all transactions, from purchase orders to invoices, are processed with precision. This 100% automation minimizes manual errors, a common source of shortage claims, thereby safeguarding your revenue and maintaining a healthy supply chain.
4. Tailored Solutions for eCommerce Leaders
Understanding that each business has unique needs, SalesDuo offers customized strategies that align with your specific operational requirements and growth objectives. Their dedicated Amazon account managers work closely with your team to implement solutions that not only address current challenges but also fortify your operations against future discrepancies.
SalesDuo’s Proven Success in Shortage Claim Recovery
SalesDuo’s proven track record speaks volumes about its commitment to client success.
WOW Water Sports, a top outdoor sports brand on Amazon, faced rising Shortage Claims and Chargebacks as they grew. In 2020, they switched to SalesDuo’s Finance and Operations program, automating PO processing via EDI while handling disputes manually. This streamlined their Vendor Central operations, ensuring better claim resolutions. SalesDuo recovered $500,000, boosting their recovery rate to 66% vs. the industry’s 20-25%.
Naturally Fresh, a leading eco-friendly cat litter brand, faced a sales decline and lost ASINs after ending a partnership with a larger brand. With new ASINs struggling to gain traction, they turned to SalesDuo. Once the sales foundation was re-established, SalesDuo enhanced Vendor Central operations, set up Dropship, optimized listings, and launched Amazon Advertising. This resulted in a 50% recovery within six months, followed by 300% growth the next year and an additional 218% increase thereafter.
2. Reason Automation
Reason Automation specializes in assisting Amazon vendors in effectively managing shortage claims, which occur when there's a discrepancy between the invoiced quantities and what Amazon's fulfillment centers receive. Their comprehensive approach includes identifying the root causes of shortages—such as shipping errors, receiving mistakes at Amazon's fulfillment centers, or damages during transit—and implementing strategies to minimize these discrepancies. By maintaining meticulous records and ensuring compliance with Amazon's requirements, Reason Automation helps vendors reduce financial losses associated with shortage claims.
Additionally, Reason Automation offers a Vendor Profit Toolkit that provides vendors with tools to track shortage claims, monitor chargebacks, identify cost variances, and understand coop deductions. This toolkit enables vendors to manage invoices by product, find defects, and recoup trends across their product catalog, all with accounting-grade accuracy. By leveraging this toolkit, vendors can proactively address potential issues, streamline operations, and enhance profitability.
By partnering with Reason Automation, e-commerce brands can ensure a more efficient and profitable engagement with Amazon's vendor system, mitigating risks associated with shortage claims and other deductions.
3. Khoo Commerce
KhooCommerce offers specialized solutions to help Amazon vendors effectively manage and prevent shortage claims, ensuring smoother operations and improved profitability.
Service offerings:
- Automated Purchase Order (PO) Management: By automating PO processing, KhooCommerce reduces manual interventions, leading to faster and more accurate order handling. This automation minimizes errors that can lead to shortage claims.
- Advanced Shipping Notification (ASN) Creation: The platform simplifies ASN creation, ensuring timely and accurate notifications to Amazon, which is crucial for compliance and reducing potential disputes.
- License Plate Receive (LPR) Implementation: KhooCommerce supports LPR, a system that enhances tracking accuracy within Amazon's fulfillment centers, thereby reducing the likelihood of shortages.
- Comprehensive Reporting: The platform provides detailed reports on shortage claims, enabling vendors to identify patterns and address root causes effectively.
By integrating KhooCommerce's solutions, e-commerce brands can expect a significant reduction in shortage claims, leading to cost savings and enhanced operational efficiency.
4. Wake Commerce
Wake Commerce specializes in assisting Amazon vendors in effectively managing shortage claims, ensuring smoother operations, and protecting profit margins.
Service offerings:
- Shortage Claim Resolution: Wake Commerce provides comprehensive guidance on understanding and addressing shortage claims, which occur when there's a discrepancy between the units invoiced and those received by Amazon.
- Chargeback Management: The agency offers strategies to handle various Amazon deductions, including chargebacks, helping vendors minimize financial penalties and maintain profitability.
- Educational Resources: Through detailed guides and blog posts, Wake Commerce educates vendors on best practices to prevent and dispute shortage claims and other deductions.
By leveraging Wake Commerce's expertise, e-commerce brands can effectively navigate the complexities of Amazon's vendor system, reduce financial losses from deductions, and enhance overall business efficiency.
5. ChannelEngine
ChannelEngine offers a comprehensive Recovery Management solution tailored to assist Amazon vendors in effectively managing and disputing shortage claims, thereby safeguarding revenue and enhancing operational efficiency.
Service offerings:
- Automated Dispute Submission: ChannelEngine streamlines the process of disputing shortages and price discrepancies by automating submissions. This reduces manual effort and ensures timely and accurate dispute handling.
- Insightful Reporting: The platform provides detailed, invoice-level reports that allow vendors to identify and address discrepancies promptly. Users can filter reports by region, amount, status, and more, facilitating targeted actions to recover lost revenue.
- User-Friendly Interface: ChannelEngine's intuitive dashboard offers a clear overview of all disputes, making it easy for vendors to monitor statuses and outcomes, thereby simplifying the complex dispute process.
- Expert Guidance: Vendors have access to specialized support, whether they prefer a self-service approach or fully managed assistance, ensuring effective fund recovery across Amazon platforms.
- Global Recovery Capability: ChannelEngine's solution operates across all countries where Amazon is active, ensuring vendors can recover funds irrespective of their operational geography.
By integrating ChannelEngine's Recovery Management solution, e-commerce brands can automate the dispute process, gain valuable insights into discrepancies, and enhance cash flow through efficient recovery of funds, thereby strengthening their partnership with Amazon.
How to Select the Right Agency to Help You with Shortage Claims
Managing shortage claims on Amazon can be a complex and time-consuming process, requiring thorough documentation, dispute resolution expertise, and a deep understanding of Amazon’s policies. As a seller or vendor, turning to Amazon shortage claim agencies to streamline this process and recover lost revenue is the best idea. However, choosing the right agency is crucial to ensuring maximum claim recovery and maintaining a healthy supply chain. Here’s how to find the best partner for your business:
- Expertise in Amazon Vendor Central – Choose an agency with a strong track record of handling shortage claims and deep knowledge of Amazon’s dispute process.
- AI and Automation Capabilities – Leading Amazon shortage claim agencies leverage AI tools to identify discrepancies and automate claim submissions.
- Manual Review and Follow-ups – Ensure the agency combines automation with manual intervention for complex disputes.
- Transparent Fee Structure – Look for an agency that offers a clear, performance-based pricing model.
- Proven Success Rate – Verify case studies and client testimonials to assess recovery rates.
Parting Thoughts
When it comes to selecting the best among Amazon shortage claim agencies, expertise, technology, and efficiency are key. While several agencies offer dispute management solutions, SalesDuo stands out with a uniquely strategic advantage—a team of ex-Amazon employees who bring insider knowledge of Amazon’s complex systems. This ensures claims are handled with precision, leveraging a deep understanding of how Amazon processes disputes.
What further sets SalesDuo apart is our proprietary AI-driven tool, which automates claim identification, submission, and tracking, eliminating the inefficiencies of manual processes. This results in higher success rates, faster claim resolutions, and maximum financial recovery for sellers and vendors.
So, if you seek a data-backed, results-driven approach to shortage claims, we at SalesDuo offer a powerful combination of experience and innovation, allowing you to focus on what you do best—growing your business. In an increasingly competitive landscape, trusting the right partner can mean the difference between lost revenue and a well-optimized, profitable Amazon business.
Schedule your 1:1 growth call with our Amazon account managers to transform potential losses into recovered revenue.
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About the Author
Meet Paulami Karmakar, an Amazon Content Expert, who specializes in strategizing and crafting powerful SEO content that enhances product visibility, enriching customer experience, and boosting sales on Amazon and Walmart across continents. With a passion for innovation and a commitment to excellence, Paulami consistently creates customized strategies that achieve measurable success. Outside of her work, she finds joy in painting, handcrafts, yoga, and music.
