Dealing with Amazon’s chargeback system can feel like an uphill battle for sellers, especially when unexpected deductions start eating into profits. In 2024, return fraud and chargeback disputes are costing businesses millions, with one recent case alone leading to over $8 million in losses due to a sophisticated return shipping scam. For many sellers, fighting these disputes feels overwhelming—time-consuming, frustrating, and often unfair.
That’s where expert Amazon chargeback agencies come in. These specialists know the ins and outs of Amazon’s system, helping sellers reclaim lost revenue, challenge unfair deductions, and prevent future chargebacks. With the right support, you can stop losing money over disputes and focus on what really matters—growing your business.
In this article, we will explore 4 top Amazon chargeback agencies that can help you minimize losses and enhance your profitability.
4 Top Amazon Agencies for Chargebacks in 2025
1. SalesDuo
- Best for: Sellers/vendors seeking automated solutions for chargeback management, EDI processes, and shortage claims
- Rating: 4.5/5 from 15+ reviews on Trustpilot
- Pricing: Custom
Founded by Amazon’s former head of the Vendor Management Program, SalesDuo is a full-service Amazon agency that provides 360-degree Amazon account operations management services to brands of all scales. From chargeback management to EDI integration, SalesDuo helps you enhance your Amazon selling experience and boost your e-commerce growth.
Every dollar lost to Amazon chargebacks is a missed opportunity for growth. For sellers and vendors navigating the complexities of Amazon’s compliance requirements, avoiding these penalties is crucial for profitability. This is where SalesDuo’s chargeback management services make a real difference.
With a team of 85% ex-Amazon employees who know the ins and outs of Amazon and proprietary AI-powered technology, SalesDuo takes the guesswork out of chargeback prevention and recovery. Their advanced Electronic Data Interchange (EDI) system detects potential compliance issues before they turn into costly fines, ensuring seamless operations from purchase order to final delivery.
Service Offerings:
- Automated Purchase Order Validation: SalesDuo’s EDI system detects and flags errors in PO confirmations, overage units, rejected rates, and other key factors—preventing chargebacks before they occur.
- Advanced Shipment Compliance: Their AI-powered system ensures that shipping and packaging processes meet Amazon’s strict requirements, eliminating chargebacks related to labeling, bagging, bubble wrap, and ASN accuracy.
- Real-Time Error Detection & Prevention: SalesDuo provides instant alerts and precise prep instructions to warehouses, ensuring full compliance with Amazon’s guidelines and reducing penalty risks.
- Dispute & Reimbursement Management: Their expert team manually reviews, files, and follows up on chargeback disputes, significantly increasing recovery rates for sellers.
Chargebacks don’t have to be a constant headache. With SalesDuo, sellers and vendors gain a proactive partner dedicated to keeping their Amazon business profitable, efficient, and chargeback-free.
SalesDuo’s Proven Success in Chargeback Management
SalesDuo’s proven track record speaks volumes about its commitment to client success.
As WOW Water Sports expanded on Amazon, they encountered a surge in Chargebacks and Shortage Claims, impacting their profitability.
In 2020, they turned to SalesDuo’s Chargeback Management and Finance Operations Program, leveraging EDI-powered PO automation alongside expert-led manual dispute handling. This strategic shift optimized their Vendor Central operations, leading to faster and more effective claim resolutions.
With SalesDuo’s expertise, WOW Water Sports successfully recovered $500,000, achieving an impressive 66% recovery rate—far surpassing the industry average of 20-25%.
After parting ways with a larger brand, Naturally Fresh faced a major setback—declining sales, lost ASINs, and new listings struggling to gain traction. They turned to SalesDuo’s Chargeback Management and Vendor Central expertise to regain control.
SalesDuo streamlined operations, resolved chargeback-related disruptions, and optimized compliance, ensuring a solid foundation for recovery. Once stability was restored, they implemented Dropship, optimized listings, and launched strategic Amazon Advertising.
The results?
A 50% recovery in just 6 months, followed by 300% growth the next year and an additional 218% increase thereafter—a testament to SalesDuo’s ability to transform setbacks into success.
2. Vserve
Vserve specializes in chargeback prevention and recovery for Amazon sellers and vendors, offering customized solutions to protect businesses from revenue leakage. Their expertise in Amazon’s chargeback system ensures sellers maintain compliance while optimizing their profitability.
Service Offerings:
- Expert Chargeback Dispute Management: Leveraging extensive experience with Amazon's policies, Vserve's team adeptly handles chargeback disputes, ensuring accurate documentation and increasing the likelihood of successful resolutions.
- Fraud Prevention Measures: Utilizing a combination of advanced technology and human expertise, Vserve implements real-time fraud monitoring, chargeback alerts, and manual reviews of suspicious transactions to proactively prevent fraudulent activities.
- Comprehensive Reporting and Analysis: Vserve provides detailed reports on chargeback incidents, enabling sellers to identify patterns, address root causes, and implement corrective measures to prevent future occurrences.
By integrating Vserve's chargeback management solutions, e-commerce brands can expect a significant reduction in chargebacks, leading to cost savings and enhanced operational efficiency.
3. Hinge Commerce
Hinge Commerce provides expert chargeback management services, helping Amazon sellers and vendors recover lost revenue and prevent future deductions. Their in-depth understanding of Amazon’s compliance requirements enables businesses to optimize their operations and minimize financial setbacks caused by chargebacks.
Service Offerings:
- Invalid Chargeback Dispute Resolution: Hinge Commerce identifies and disputes issues related to Ships In Own Container (SIOC) and preparation-related chargebacks, as well as supply chain issues associated with purchase order-related chargebacks.
- Invoice Reconciliation: The agency assists in disputing invoice shortages and cost discrepancies, conducting thorough audits and reviews of rejected disputes, covering up to two years of history.
- Inbound Shipments: Hinge Commerce reconciles and disputes receiving shortages, ensuring that all inbound shipments are accurately accounted for.
- Lost & Damaged Inventory: The agency helps recover funds for items lost in transit or at Amazon fulfillment centers, as well as for items damaged within these facilities.
- FBA Fee Auditing: Hinge Commerce identifies and disputes discrepancies in Fulfillment by Amazon (FBA) fees, comparing current charges with historical amounts and auditing fees among product variations with identical dimensions and weights.
By working with Hinge Commerce, Amazon sellers can reduce financial risks, improve compliance, and streamline their overall e-commerce operations.
4. Chargeback Guru
Chargeback Gurus specializes in helping Amazon sellers and vendors reduce financial losses caused by chargebacks. With a data-driven approach, they provide end-to-end chargeback management, allowing e-commerce brands to recover lost revenue and prevent future disputes. Their expertise in Amazon’s complex chargeback system ensures that businesses stay compliant while maximizing their profitability.
Service Offerings:
- Chargeback Root Cause Analysis: Chargeback Gurus uses AI-powered analytics to identify recurring chargeback triggers, helping sellers eliminate operational inefficiencies that lead to fines.
- Dispute Resolution & Recovery: Their team of chargeback specialists manages the entire dispute process, from gathering evidence to submitting claims, significantly improving recovery rates.
- Proactive Chargeback Prevention: Through detailed audits and compliance checks, they equip sellers with strategies to prevent chargebacks before they occur, reducing unnecessary losses.
By leveraging Chargeback Gurus’ expertise, Amazon sellers can focus on scaling their business while ensuring their chargeback-related risks are minimized.
How to Select the Right Amazon Chargeback Agency for Your Business
Handling Amazon chargebacks can be a daunting and resource-intensive process, requiring meticulous documentation, expert dispute resolution, and a deep understanding of Amazon’s compliance policies. For sellers and vendors, partnering with an Amazon chargeback management agency is the most effective way to mitigate financial losses and recover revenue. However, choosing the right agency is critical to ensuring maximum chargeback recovery and maintaining operational efficiency. Here’s what to look for:
- Expertise in Amazon Vendor Central – Select an agency with a proven track record in resolving chargebacks and extensive knowledge of Amazon’s dispute process.
- AI and Automation Capabilities – Leading Amazon chargeback agencies leverage AI-powered tools to detect discrepancies and automate dispute submissions.
- Manual Review and Follow-ups – A combination of automation and expert-led intervention ensures higher success rates in complex chargeback disputes.
- Transparent Fee Structure – Opt for an agency that offers a clear, performance-based pricing model with no hidden costs.
- Proven Success Rate – Review case studies and client testimonials to assess the agency’s chargeback recovery performance.
Conclusion
When selecting an Amazon chargeback management agency, expertise, technology, and efficiency should be top priorities. While many agencies provide dispute resolution services, SalesDuo offers a unique advantage—its team of ex-Amazon employees possesses an insider’s perspective on Amazon’s intricate systems, ensuring precision in chargeback recovery.
What sets SalesDuo apart is its proprietary AI-driven tool that automates chargeback identification, submission, and tracking—eliminating inefficiencies and boosting financial recovery. This results in faster dispute resolutions, higher success rates, and significant cost savings for sellers and vendors.
If you're looking for a data-driven, results-oriented approach to Amazon chargebacks, SalesDuo combines experience and innovation to help businesses minimize losses and maximize profitability. In a competitive marketplace, partnering with the right agency can make all the difference.
Schedule a 1:1 consultation with SalesDuo’s Amazon experts to recover lost revenue and optimize your Amazon operations.
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About the Author
Meet Paulami Karmakar, an Amazon Content Expert, who specializes in strategizing and crafting powerful SEO content that enhances product visibility, enriching customer experience, and boosting sales on Amazon and Walmart across continents. With a passion for innovation and a commitment to excellence, Paulami consistently creates customized strategies that achieve measurable success. Outside of her work, she finds joy in painting, handcrafts, yoga, and music.
